Privacy Policy

LOOP ISP (PTY) LTD

PRIVACY POLICY

Effective Date: [10.05.2026]
Last Updated: [10.05.2026]

  1. INTRODUCTION

Loop ISP (Pty) Ltd (“Loop ISP”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you engage with us, use our services, or access our website.

  1. DEFINITIONS
  • Personal Information: Information relating to an identifiable, living natural person or juristic entity (as defined by POPIA).
  • Processing: Any operation involving personal information, including collection, storage, use, sharing, or deletion.
  • Data Subject: The person to whom the personal information relates.
  1. INFORMATION WE COLLECT

We may collect the following types of personal information:

3.1 Information You Provide

  • Full name and surname
  • ID number / company registration number
  • Contact details (email address, phone number, physical address)
  • Billing and payment information
  • Service-related information (installation details, network requirements)

3.2 Automatically Collected Information

When you use our website or services, we may collect:

  • IP address
  • Browser type and device information
  • Usage data and browsing behaviour
  • Date, time, and duration of access

3.3 Communication Data

  • Emails, messages, or support queries
  • Call recordings (where applicable)
  1. PURPOSE OF PROCESSING PERSONAL INFORMATION

We process your personal information for the following purposes:

  • To provide and manage internet and related services
  • To verify your identity and prevent fraud
  • To communicate with you regarding your account or services
  • To process payments and manage billing
  • To improve our services and customer experience
  • For legal, regulatory, and compliance purposes
  • For internal reporting, auditing, and record keeping
  1. LEGAL BASIS FOR PROCESSING

We process your personal information based on:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests
  1. SHARING OF PERSONAL INFORMATION

We may share your information with:

  • Service providers and contractors (e.g., installation teams, network providers)
  • Payment processors and financial institutions
  • Regulatory authorities or law enforcement where required
  • Third-party partners assisting in service delivery

All third parties are required to protect your information and process it in accordance with applicable data protection laws.

  1. INTERNATIONAL TRANSFERS

If your personal information is transferred outside South Africa, we will ensure that:

  • The recipient country has adequate data protection laws; or
  • Appropriate agreements are in place to safeguard your information
  1. DATA RETENTION

We retain personal information only for as long as necessary:

  • To fulfil the purpose for which it was collected
  • To comply with legal and regulatory obligations
  • For legitimate business purposes

In some cases, data may be anonymised for statistical or research purposes.

  1. SECURITY OF INFORMATION

We implement reasonable technical and organisational measures to protect your personal information from:

  • Loss or damage
  • Unauthorised access
  • Disclosure or misuse

However, no system is completely secure, and we cannot guarantee absolute security.

  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyse website traffic
  • Improve our services

You can control cookies through your browser settings.

  1. YOUR RIGHTS

In terms of POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the Information Regulator
  1. DIRECT MARKETING

We may use your personal information to send marketing communications, subject to your consent. You may opt out at any time.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

  1. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18 without parental or guardian consent.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated revision date.

  1. CONTACT DETAILS

For any queries regarding this Privacy Policy or your personal information, please contact:

Information Officer
Loop ISP (Pty) Ltd
Email: info@loopisp.co.za

  1. ACCEPTANCE OF THIS POLICY

By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.